Official Documents

Dbb168 Privacy Policy – Personal Data Protection for Malaysian Players

At dbb168, your privacy is more than a legal obligation — it is a responsibility we take seriously every single day. This policy clearly explains how we collect, use, and protect your personal information as a member of Malaysia's trusted live casino platform.

Updated: January 2026

Important Note: By registering for and using the dbb168 platform, you consent to the collection and use of your information as described in this Privacy Policy. Please read this document carefully before continuing to use our platform.

1. Introduction

Dbb168 ("we", "platform", "dbb168.my") greatly values the trust you place in us by registering as a member. This Privacy Policy outlines our practices in handling your personal data as a user of Malaysia's trusted live casino platform.

This document is written to ensure you have a full understanding of what information we collect, why it is needed, how it is used, and the rights you hold over that data. dbb168 is committed to managing your personal data responsibly, transparently, and in accordance with recognised data protection standards.

This Privacy Policy applies to all services provided by dbb168, including our website, gaming platform, mobile applications (where available), and any interactions you have with our customer support team — whether via live chat, WhatsApp, or email.

If you have any questions about this Privacy Policy or how we handle your data, do not hesitate to reach out to us at [email protected]. We are always ready to provide clear and accurate answers to every dbb168 member.

2. Personal Data We Collect

Dbb168 only collects personal data that is genuinely necessary to deliver our services safely and efficiently. We do not collect excessive information that is unrelated to our service purposes.

Data you provide directly:

  • Full name as per identity card or passport
  • Date of birth for age verification (18 years and above)
  • An active Malaysian mobile number
  • A valid and active email address
  • Bank account or e-wallet details for deposit and withdrawal purposes
  • Identity verification documents (KYC) such as a copy of your MyKad or passport where required
  • Information you provide to the dbb168 customer support team

Data collected automatically during your use of the platform:

  • IP address and device information used
  • Web browser type and operating system
  • Gaming activity logs, including bets placed, winnings, and losses
  • Records of deposit and withdrawal transactions
  • Session data including login time, session duration, and pages visited
  • Cookie and similar tracking technology information
Data Category Purpose of Collection Required
Personal Identity Account registration & KYC verification Mandatory
Payment Information Deposit & withdrawal process Mandatory
Gaming Activity Data Legal compliance & security Mandatory
Technical Data Platform improvements & cybersecurity Automatic
Cookies & Tracking User experience & analytics Optional

3. How dbb168 Uses Your Data

Every piece of data dbb168 collects has a clear and legitimate purpose. We do not use your data in ways you would not reasonably expect, or in any manner not described in this Privacy Policy.

The primary purposes for which we use your data:

  • Account Management: Creating and maintaining your dbb168 account, including registration processing, login, and identity verification.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and withdrawals to your preferred payment method.
  • Gaming Services Provision: Enables you to access and enjoy all games available on dbb168, including live casino tables, slots, and other games.
  • Security & Fraud Prevention: Monitoring and detecting suspicious activity, protecting your account from unauthorised access, and fulfilling Anti-Money Laundering (AML) compliance requirements.
  • Legal Compliance: Fulfilling applicable legal and regulatory obligations, including the retention of transaction records as required by law.
  • Service Communications: Sending important notices relating to your account, service updates, or changes to our Terms & Conditions and Privacy Policy.
  • Customer Support: Resolving enquiries, complaints, and assistance requests submitted to the dbb168 support team.
  • Platform Improvement: Analysing usage patterns to enhance the user experience, platform performance, and various dbb168 service features.

dbb168 will not use your data for third-party marketing purposes without your explicit consent. You may opt out of marketing communications from dbb168 at any time through your account settings or by contacting us directly.

4. Sharing Data with Third Parties

Dbb168 does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. This is a principle we uphold without compromise, under any circumstances.

However, dbb168 may share your personal data in the following limited situations:

  • Service Providers: We share necessary data with selected service providers who assist us in operating the platform, including payment providers (such as gateways for Touch 'n Go eWallet, GrabPay, DuitNow, FPX), gaming software providers, and technology infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use data for the specified purposes.
  • Legal Requirements: dbb168 may be required to disclose certain data to the relevant authorities when mandated by law, court order, or regulatory requirement — for example, in investigations involving financial crime or money laundering.
  • Security Protection: In cases of suspected fraud or serious security threats, dbb168 may share necessary information with the relevant authorities to protect the interests of other members and the integrity of the platform.
  • Business Transfer: In the event of a merger, acquisition, or transfer of dbb168's assets, members' personal data may be transferred as part of that transaction, provided the receiving party upholds data protection standards equal to or higher than our own.

In all of the above situations, dbb168 ensures that any data sharing is limited strictly to what is necessary and is carried out in accordance with procedures that safeguard the interests and privacy rights of every member.

5. Data Security Measures

Protecting your personal data from unauthorised access, loss, or misuse is dbb168's top priority. We continually invest in the latest security infrastructure to ensure your data remains safe at all times.

Technical measures implemented by dbb168:

  • 256-bit SSL encryption for all data transmitted between your device and dbb168's servers
  • Passwords stored in irreversible hashed form
  • Two-factor authentication (2FA) is available for an additional layer of protection
  • Continuous 24/7 network security monitoring
  • Firewalls and intrusion detection systems (IDS) that are kept continuously updated
  • Periodic independent security testing and audits conducted by accredited third parties
  • Strict internal access controls — only authorised personnel may access member data, and every access is recorded in an audit log

While dbb168 takes all reasonable steps to protect your data, no online security system can guarantee 100% absolute protection. We encourage you to do your part by keeping your dbb168 account password and login credentials confidential.

6. Cookies & Tracking Technologies

Dbb168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit the dbb168 website.

Types of cookies used by dbb168:

  • Essential Cookies: Required for the platform's core functions, such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled, as the platform cannot function properly without them.
  • Functional Cookies: Saving your preferences such as language, theme, and table configurations so you enjoy a more comfortable experience every time you return to dbb168.
  • Analytics Cookies: Helps us understand how members use the platform — which pages are visited most frequently, how long sessions last, and general navigation patterns. This information is used to improve the platform.
  • Security Cookies: Helping us detect and prevent suspicious activity, protect against cyber threats, and maintain the integrity of user sessions.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the dbb168 platform. Essential cookies cannot be disabled without impacting your ability to log in and play.

7. Your Personal Data Rights

As a dbb168 member and an individual whose data we process, you hold several important rights that dbb168 fully respects. Below are those rights and how you may exercise them:

Right to Access You have the right to know what personal data we hold about you and to receive a copy of it.
Right to Rectification You have the right to request the correction of any personal data that is inaccurate or incomplete.
Right to Erasure Under certain circumstances, you have the right to request that your personal data be deleted from our systems.
Right to Restriction You may request that we restrict the processing of your data in certain circumstances permitted by law.
Right to Object You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability You have the right to receive your data in a machine-readable format for transfer to another platform.

To exercise any of the rights above, please contact the dbb168 privacy team via email at [email protected] or through live chat. We will process your request within 30 business days. For complex or multiple requests, this period may be extended with prior notice to you.

Please note that some of these rights may be subject to certain limitations or exceptions — for example, the right to erasure may not be fully exercisable if dbb168 is legally required to retain specific records for a prescribed period.

8. Data Retention Period

Dbb168 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations in Malaysia.

  • Active Account Data: Retained for as long as your account remains active and for a reasonable period after closure, to allow for the resolution of any claims or disputes that may arise.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legislation and applicable financial reporting requirements.
  • Support Communication Logs: Retained for 2 years after the last interaction for reference and service improvement purposes.
  • Analytics & Usage Data: Aggregated data that does not identify individuals may be retained for longer periods for trend analysis and platform improvement purposes.
  • KYC Data: Retained for the period stipulated by applicable legal identity verification requirements.

When your personal data is no longer required for its permitted purpose and there is no legal obligation to retain it, dbb168 will securely delete or anonymise that data.

9. Protection of Minors

Dbb168 maintains a strict zero-tolerance policy regarding the use of our platform by individuals under the age of 18. Our platform is not designed for minors, and we do not knowingly collect personal data from any individual under 18 years of age.

Age verification is required for every account registration, and dbb168 reserves the right to request additional verification documents where there is any doubt about an applicant's age. Should dbb168 discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.

Parents and guardians are encouraged to monitor their children's online activity and make use of parental control tools available on their devices and web browsers to prevent unauthorised access to online gambling platforms such as dbb168.

10. Amendments to the Privacy Policy

Dbb168 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

When material changes are made to this Privacy Policy, dbb168 will notify you through:

  • Email sent to the address registered to your dbb168 account
  • Notices prominently displayed on the platform's main page
  • A pop-up notification during your next login session

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. By continuing to use the dbb168 platform after any changes are made, you are deemed to have accepted the updated version of the Privacy Policy.

We encourage you to bookmark this page and review it periodically, especially after receiving any notifications from dbb168, to stay informed about how we handle your personal data.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights as outlined in this Privacy Policy, the dbb168 team is here to help. We take every privacy-related enquiry seriously and will respond within a reasonable timeframe.

  • Privacy Email: Send your enquiry to [email protected] with the subject line "Privacy Request — [Request Type]". We will respond within 2 business days for general enquiries.
  • Live Chat: Available 24 hours a day, 7 days a week directly on the dbb168 platform for queries that require an immediate response.
  • WhatsApp: Contact our support team via WhatsApp for written assistance in Bahasa Melayu, available during business hours.

Dbb168 is committed to resolving all privacy concerns fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.

Thank you for trusting dbb168 with your personal data. Your trust is a responsibility we uphold with the utmost dedication — because without it, everything we have built at dbb168 means nothing.

Why Is Your Privacy Safe with dbb168?

A Privacy Policy is more than just a document — it reflects the core values of dbb168. Here are six concrete ways we demonstrate our commitment to protecting the personal data of every Malaysian member.

256-Bit SSL Encryption

All data transmitted between your device and dbb168's servers is encrypted using 256-bit SSL technology — the same standard used by leading Malaysian banks such as Maybank and CIMB. Your data cannot be read by any unauthorised party during transmission.

Strict Internal Access Controls

Not all dbb168 staff have access to members' personal data. A role-based access control system ensures that only personnel who require access for their specific duties are permitted — and every access event is logged in an audit trail that can be reviewed at any time.

Regular Security Audits

Dbb168 undergoes regular independent security audits conducted by third-party experts. These include penetration testing, code reviews, and system vulnerability assessments. The findings are used to continuously strengthen the security infrastructure of the dbb168 platform.

You Are in Control

Dbb168 gives you full control over your data. Through your account settings or by contacting us, you can access, correct, or request deletion of your data, unsubscribe from marketing communications, or request a copy of all data we hold about you — at any time.

No Sale of Data to Third Parties

Dbb168 has never and will never sell, rent, or trade members' personal data to any external party for their commercial purposes. This is a commitment we uphold without compromise — your trust is far too valuable to be traded for short-term gain.

Responsible Data Retention

Dbb168 retains your data only for as long as necessary. When data is no longer relevant or required by law, it is securely deleted or anonymised. We do not accumulate data without purpose — every record we retain has a clear and legitimate justification.

Play Safe and Confidently at dbb168

Now you know just how seriously dbb168 takes your privacy. Register today and enjoy Malaysia's finest live casino experience — where your data security is always our priority, every moment, every round.

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